Smart UK

Smart UK

Friday, 19 June 2015 11:26

Privacy Policy

Data Protection, Security & Privacy Policy

  • We consider internet privacy and data protection to be of paramount importance.
  • Your personal details will only ever be used to process and update you about your orders and also for internal marketing activities (special offer emails, catalogue mailings, etc). They will never be passed or sold on to a third party. Please note: by ordering from our website and agreeing to these terms, you agree to the use of your details for these purposes, until you tell us otherwise. The link to unsubscribe from our mailing list is given at the bottom of every email we send.
  • Card details will only be kept on file at the request of the customer. Internet payments are processed securely via SagePay or PayPal and no person at Mutneys Ltd has access to these details.
  • We ensure that all our services and staff are in compliance with the UK Data Protection Act of 1998. If you notice any activity that could be perceived as not adhering to this policy, we request that you contact us immediately and report it, you can do this via email to sales@mutneys.com or by calling us on 01948 841 470 (lines available Mon - Fri, 9am - 5pm).

Updated - 01/05/2018 HJ

Friday, 19 June 2015 11:26

Terms & Conditions

Data Protection, Security & Privacy Policy

  • We consider internet privacy and data protection to be of paramount importance.
  • Your personal details will only ever be used to process and update you about your orders and also for internal marketing activities (special offer emails, catalogue mailings, etc). They will never be passed or sold on to a third party. Please note: by ordering from our website and agreeing to these terms, you agree to the use of your details for these purposes, until you tell us otherwise. The link to unsubscribe from our mailing list is given at the bottom of every email we send.
  • Card details will only be kept on file at the request of the customer. Internet payments are processed securely via SagePay or PayPal and no person at Mutneys Ltd has access to these details.
  • We ensure that all our services and staff are in compliance with the UK Data Protection Act of 1998. If you notice any activity that could be perceived as not adhering to this policy, we request that you contact us immediately and report it, you can do this via email to sales@mutneys.com or by calling us on 01948 841 470 (lines available Mon - Fri, 9am - 5pm).

Payments

  • Payments for Internet orders are collected securely via SagePay or PayPal.
  • Cards accepted for phone orders are Visa, Visa Debit, Mastercard, Mastercard Debit, UK Maestro.
  • Please make cheques payable to "Mutneys Ltd"
  • All customer accounts are opened on a pro-forma basis. Any other terms are offered on request and are subject to the customer fulfilling the terms of the agreement. Mutneys Ltd reserves the right to withdraw these terms at any time without prior notice.
  • Mutneys website will only accept orders placed inside the UK. Please email sales@mutneys.com if you would like to place an order from outside the UK.
  • Late payment and administration charges may be applicable for bounced cheques or accounts violating their credit terms.

Prices

  • All prices on the Mutneys website are inclusive of VAT, at the current UK rate.
  • Prices are subject to change.
  • Delivery charges apply unless otherwise stated.
  • Wholesale prices are available on many of our products. Please email wholesale@mutneys.com for more information.

Delivery

  • Please contact us or see the website delivery & returns section for current shipping charges.
  • Orders outside the UK mainland may be more, please be aware that should the website allow you to process the order and you are outside mainland UK, we will have to contact you to make an additional delivery surcharge payment.
  • We aim to ship all orders as soon as possible and for the products to reach the customers within 2 – 5 working days. However sometimes this may not be possible due to stock or staff holidays. We will endeavour to inform customers of any delays in shipping their orders ASAP.
  • Many of Mutneys manufactured products are bespoke and may take longer to ship. Our usual lead time for these items is approximately 3 – 4 weeks, but may be longer due to supply reasons and staffing. We can provide you with an approximate delivery time at the point of order.
  • If your items do not arrive within 10 working days of order, please notify us immediately, so that we can rectify the situation.
  • Any goods that arrive damaged must be signed for as damaged, or photographs must be provided in order to receive a replacement or refund.
  • Damaged or faulty goods or errors within the order must be reported within 2 working days of delivery.

Disclaimer

  • Mutneys Professional Pet Care Ltd accepts no liability for damage or loss caused by the misuse, negligence, alterations or repairs of any of our products.
  • Product defects resulting from misuse, negligence, alterations or repairs, abnormal working conditions, general wear and tear and wilful damage will not be covered under any guarantee.
  • Mutneys Ltd is not liable for compensation due to delays in orders.
  • All products remain the property of Mutneys Ltd until full payment has been received.
  • Errors & omissions accepted.

Returns

  • For general item returns – If you would like to return any products to Mutneys Ltd, please advise us within 7 days and return the products within 14 days. A re-stocking fee of up to 15% may be applicable.
  • Once returned to us in a re-sellable condition (eg un-used and in the original packaging) we will either exchange, credit or refund the item excluding postage.
  • To make things as smooth as possible please call on 01948 841 470 or email us at customerservice@mutneys.com to arrange what action you would like taking.
  • Mutneys Ltd is not liable for the return postage or postage on exchanged products.
  • For damaged or faulty item returns - Damaged or faulty goods and errors within the order must be reported with 2 working days of delivery and/or signed for as damaged.
  • To make things as smooth as possible please call on 01948 841 470 or email us at customerservice@mutneys.com to arrange what action you would like taking.
  • Once returned to us we can take the appropriate action to rectify the situation as quickly as possible.
  • All refunds will be made to the price paid at the point of order and in the same method that payment was made to Mutneys.
  • These rules also apply to manufactured items.

Manufacturing

  • Factory sizes are approximate.
  • Some manufactured items are made to order, so will often take longer to deliver than normal stock products. We will provide you with an approximate lead time if required, at the point of order.
  • Full payment or a suitable deposit will be required when an order is placed, before we will commence the manufacturing process. If a deposit is provided, then full payment will need to be made before your order will be delivered.
  • Specially customised orders will normally take longer than our usual manufacturing lead times; we will provide you with an approximate lead time, at the point of order. Full payment or a deposit is required to be paid on these items also.
  • If you have changed your mind and would like to cancel your manufacturing order, either before or after the item has been built for you, you can do so, but either your deposit or a 20% fee will be charged on full payments and will not be refunded.
  • If you would like to return your manufacturing order, then the same rules apply as any other returns (see returns section above).

Warranties

  • Many of our products are covered under the manufacturers' guarantees and therefore we have little control over warranty product replacement/repairs.
  • Warranties will be void if items are altered, amended or repaired by unauthorised persons.
  • Consumable parts are not normally covered under a warranty. Consumable parts are defined as parts that degrade over time or use. For example clipper cables, carbon brushes etc.
  • Postage is still payable on warranty exchanges & repairs.
  • Action taken is at the discretion of the supplier.
  • Proof of purchase is required.

Product Descriptions/ Photos

  • All photo's used to represent products are images created and owned by Mutneys Ltd, or are photo's provided by the original manufacturers and represent the individual products as clear as possible
  • Some of the photos on the Mutneys website are used as a guide and the actual item may vary in colour, size or contents. Please read the product descriptions for full information.
  • We are not perfect and sometimes the wrong information is placed on the website. We will endeavour to correct all mistakes as soon as possible.
  • We do aim to keep the website thoroughly up to date with our current stocks; however these can vary on an hourly basis, so cannot guarantee that the item you have ordered will be in stock. If there is an item you need urgently or by a certain date, we strongly recommend calling us on 01948 841 470 to avoid disappointment.

Blade/Scissor Sharpening & Clipper/Dryer Servicing

  • All sharpening & servicing is carried out at our Shropshire premises and we endeavour to provide the best service available.
  • All turn-around times stated are approximate & subject to staffing.
  • If you need your equipment back urgently or by a certain date, we recommend calling us before sending your equipment in and purchasing our priority service, to avoid disappointment.
  • The warranty on sharpening and servicing is 2 weeks.
  • Mutneys Ltd are not liable for compensation due to delays or errors in servicing.
  • We like to give the best advice to our customers, so if your equipment is on its last legs or beyond economical repair, we will inform you of this and provide you with an up-to-date quote. Minimum service charge may apply.
  • There is a service charge on all clippers and blasters that are deemed to be beyond economical repair.
  • Items that are deemed to be beyond economical repair will not be returned unless requested by the customer. Mutneys Ltd are not liable for the return postage for these items.
  • All sharpening and servicing must be paid for in full before being shipped.
  • We are not able to sharpen ceramic blades.
  • Mutneys Ltd take no responsibility for equipment that has been mis-sharpened by any other persons or company.
  • Mutneys Ltd take no responsibility for equipment that has been tampered with after leaving our premises.
  • Consumable parts are not normally covered under a warranty. Consumable parts are defined as parts that degrade over time or use.
  • We will try to advise you on the current status of your equipment to the best of our ability, however equipment can only be evaluated on the day of inspection and we cannot offer a guaranteed life expectancy for equipment.
  • Any errors or problems must be reported with 7 working days of receipt and returned to us within 14 working days to be rectified.
  • To make things as smooth as possible, please call on 01948 841 470 or email us at sharpening@mutneys.com to arrange what action you would like taking.

Mutneys Membership Loyalty Scheme

  • One paw print token will be given for every £50 spent in full at Mutneys Ltd.
  • One paw print token can be used as £1 payment towards any Mutneys product.
  • There is a limit of up to 100 tokens used in one transaction.
  • Paw prints cannot be exchanged for cash.
  • Paw prints will not be distributed or accepted if there is an outstanding balance on the customers account.
  • Paw prints cannot be redeemed against existing balances.
  • Paw Prints can only be redeemed via telephone, mail order or show van sale, it is not currently possible to redeem these via web order.
  • Mutneys Ltd Terms and Conditions apply.
  • Mutneys Ltd reserves the right to revoke membership at any time - the primary reason for this is due to inactivity on the account of over 1 year.
  • Mutneys Ltd reserves the right to withdraw Mutneys membership paw prints at any time, points left unused for 1 year will be void and deducted from your current balance on a monthly basis.
  • If you would like to sign up for mutneys membership, please email your contact details to marketing@mutneys.com

Updated & reviewed - 01/05/2018 HJ

Friday, 19 June 2015 11:25

Delivery & Returns

Free Standard Delivery on orders over £85! (inc VAT)
- Sorry this offer currently excludes palletised orders.

Standard Delivery (2-5 working days from dispatch) - £4.95
- Sent via Royal Mail 2nd class or Parcelforce 24hr, dependant on weight of parcel.

Express & Insured Delivery (1-2 working days from dispatch) - £9.95 or just £5.95 to upgrade if spending over £85
- Sent via Royal Mail Special Delivery or Parcelforce 24hr, dependant on weight of parcel.

Pallet Delivery (Delivery time variable) - £50.00
- Sent via an Economy Service through a private logistics company - please note: express service is available but rates vary and will need to be negotiated over the phone, please contact the sales team directly.

 

 

Delivery

  • Please contact us or see the website delivery & returns section for current shipping charges.
  • Orders outside the UK mainland may be more, please be aware that should the website allow you to process the order and you are outside mainland UK, we will have to contact you to make an additional delivery surcharge payment.
  • We aim to ship all orders as soon as possible and for the products to reach the customers within 3 – 5 working days. However sometimes this may not be possible due to stock or staff holidays. We will endeavour to inform customers of any delays in shipping their orders ASAP.
  • Many of Mutneys manufactured products are bespoke and may take longer to ship. Our guide time for these items is approximately 3 – 4 weeks. We can provide you with an approximate delivery time at the point of order.
  • If your items do not arrive within 10 working days of order, please notify us immediately, so that we can rectify the situation.
  • Any goods that arrive damaged must be signed for as damaged, or photographs must be provided in order to receive a replacement or refund.
  • Damaged or faulty goods or errors within the order must be reported within 2 working days of delivery.

Disclaimer

  • Mutneys Professional Pet Care Ltd accepts no liability for damage or loss caused by the misuse, negligence, alterations or repairs of any of our products.
  • Product defects resulting from misuse, negligence, alterations or repairs, abnormal working conditions, general wear and tear and wilful damage will not be covered under any guarantee.
  • Mutneys Ltd is not liable for compensation due to delays in orders.
  • All products remain the property of Mutneys Ltd until full payment has been received.
  • Errors & omissions accepted.

Returns

  • For general item returns – If you would like to return any products to Mutneys Ltd, please advise us within 7 days and return the products within 14 days. A re-stocking fee of up to 15% may be applicable.
  • Once returned to us in a re-sellable condition (eg un-used and in the original packaging) we will either exchange, credit or refund the item excluding postage.
  • To make things as smooth as possible please call on 08454 68 64 67 or email us at customerservice@mutneys.com to arrange what action you would like taking.
  • Mutneys Ltd is not liable for the return postage or postage on exchanged products.
  • For damaged or faulty item returns - Damaged or faulty goods and errors within the order must be reported with 2 working days of delivery and/or signed for as damaged.
  • To make things as smooth as possible please call on 08454 68 64 67 or email us at customerservice@mutneys.com to arrange what action you would like taking.
  • Once returned to us we can take the appropriate action to rectify the situation as quickly as possible.
  • All refunds will be made to the price paid at the point of order and in the same method that payment was made to Mutneys.
  • These rules also apply to manufactured items.


Manufacturing

  • Factory sizes are approximate.
  • Some manufactured items are made to order, so will often take longer to deliver than normal stock products. We will provide you with an approximate lead time if required, at the point of order.
  • Full payment or a suitable deposit will be required when an order is placed, before we will commence the manufacturing process. If a deposit is provided, then full payment will need to be made before your order will be delivered.
  • Specially customised orders will normally take longer than our usual manufacturing lead times; we will provide you with an approximate lead time, at the point of order. Full payment or a deposit is required to be paid on these items also.
  • If you have changed your mind and would like to cancel your manufacturing order, either before or after the item has been built for you, you can do so, but either your deposit or a 20% fee will be charged on full payments and will not be refunded.
  • If you would like to return your manufacturing order, then the same rules apply as any other returns (see returns section above).

Warranties

  • Many of our products are covered under the manufacturers' guarantees and therefore we have little control over warranty product replacement/repairs.
  • Warranties will be void if items are altered, amended or repaired by unauthorised persons.
  • Consumable parts are not normally covered under a warranty. Consumable parts are defined as parts that degrade over time or use. For example clipper cables, carbon brushes etc.
  • Postage is still payable on warranty exchanges & repairs.
  • Action taken is at the discretion of the supplier.
  • Proof of purchase is required.
Friday, 19 June 2015 11:23

Links

amazon-webstore-logo  ebay logo   petodourcandlelogo  kennel-club-logo   crufts-logo      BIGA logo pif-logopdsa-logo  RSPCA logo Satellite    catsprotection logo   Dogs trust logo   petsglow-logo   PowAir bwlogo1.1 OPSLogo  ChristiesLogoTop     tgmlogo    fourpawslogo school 2 4  PawfectPetwear ragsandbertslogo    PawsAcrossBritainBlog  Paws At Yours Grooming Logo   groomers spotlight new logo background

 

Want to see your link here?
Increase traffic to your site and ours, by simply taking part in a link exchange with the Mutneys site. Place a link to the Mutneys site within your website and then email marketing@mutneys.com with the url address to the page that the Mutneys link has been placed, along with a HQ logo for your business. You will then receive a confirmation from us once your link has been activated on this page.

 

Friday, 19 June 2015 11:23

Show Van

Let us come to you!

At Mutneys we have the unique show van service, which means we can come to you, delivering your order directly to your Salon door for FREE!
Described by Groomers as a "sweetie shop" the van is fully stocked with grooming goodies & travels the UK coming to your home or business, dropping off your orders and giving you the chance to see products before you buy them. If you are not sure what you would like to order, you can buy directly from the van.

 

How it works:

1) If you are an existing customer, when we are next due to be in your area, we will give you a call the week before the van is due, to see if you would like to book in for a visit. If you are a new customer, please
email vanvisit@mutneys.com or call the office on 01948 841 470 and we will let you know
when the van is next scheduled.
2016 Van WEB

2) If you would like a visit, we will call you back to let you
know a day to expect us and take any orders that you need dropping off.

3) The show van will arrive with your order and a stock of
all our products for you to see.

 

If you would like any further information on this service
please email vanvisit@mutneys.com and we will
be happy to answer any questions you may have.

Friday, 19 June 2015 11:14

Events

Mutneys attend several dog, grooming and trade shows throughout each year. The list displayed below, is all of the shows that we are currently booked in to attend and is subject to change.

 

January 2019

12th - 13th - Poodle Show, Nailcote Hall, Coventry

https://www.facebook.com/events/261722351342615/

19th - 20th - The Grooming Show, DoubleTree by Hilton Hotel, Coventry.

https://www.facebook.com/events/621855751531326/

 

February 2019

 No Shows Currently

 

March 2019

7th - 10th - Crufts, NEC, Birmingham
----------------------------------------------
Thursday - Gundog
Friday - Working & Pastoral
Saturday - Terrier & Hound
Sunday - Toy & Utility

http://www.crufts.org.uk/

24th - British Creative Dog Grooming Championships, Aston Village Hall, SG2 7ED

https://www.facebook.com/events/281927386011311/

 

April 2019

7th - Supergroom SW, Bath & West Showgrounds

https://www.facebook.com/events/319699382207286/

28th - Style To Rescue, The Kennel Club Building, Stoneleigh

https://www.style2rescue.co.uk/

 

May 2019

18th - 19th - Colin Taylor's World Grooming Conference, DoubleTree by Hilton Hotel, Coventry

https://www.facebook.com/groups/1838261146412615/

 

June 2019

2nd - Great North Groom, Leigh Sports Village

https://www.facebook.com/events/1812972978770931/

9th - The Parti Poodle Club Show, Tomlinsons Show Hall, LE67 9RJ

https://www.facebook.com/events/607435413055568/

30th - Cwnfest, United Counties Showground, Carmarthen, SA33 5DR

https://www.facebook.com/events/408647979911426/

 

July 2019

No Shows Currently

 

August 2019

No Shows Currently

 

September 2019

1st - Groomfest, The Kennel Club Building, Stoneleigh

https://www.facebook.com/events/281927386011311/

15th - Cymru Groom, Neath Sports Centre

More info coming soon...

 

October 2019

No Shows Currently

 

November 2019

10th - Groomers Market, Alderwood Leisure Centre, Aldershot

More info coming soon...

 

December 2019

1st - BIGA Show, The Kennel Club Building, Stoneleigh

https://www.facebook.com/events/721507451551453/

 

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Friday, 19 June 2015 11:13

About Us

 

Why choose Mutneys Shampoo?

• Our Shampoos and Conditioners have been developed over the last 24 years, within working grooming salons.
We work alongside professional Groomers to create the best quality products that will stand up to the requirements of a busy salon, whilst also being gentle and caring for a dog's skin and coat.

• Our Mutneys Shampoos and Conditioners are developed, manufactured and bottled here in the UK, by us.
Our products are bio-degradable, Vegan & eco-friendly and contain no harmful chemicals that could harm the dog, you or the environment!
We even use bottles that are made from recyclable materials.

• With our wide range, we have a Shampoo or Conditioner to suit all types of breed or coat. They are pH balanced, especially to suit a dogs coat - so they won't strip away the coats natural oils!
Many of our Shampoos also contain natural essential oils, which have been specially selected for their natural healing properties for example...

Our 'Soothe & Calm' Shampoo for irritated and sensitive skin contains:

  • Tea Tree oil – a natural anti-septic and fungicide, with soothing properties.
  • Lavender oil – a natural anti-septic and anti-inflammatory, with calming properties, it also acts as an insect repellent.
  • Geranium oil – a natural anti-bacterial and anti-inflammatory, with soothing and stress relieving properties.

This Shampoo is great for soothing skin disorders, cuts & grazes. It's particularly effective on Westies and it's anti-fungal properties can help reduce dandruff.

• With our concentrated formula, a little goes a long way, which makes them last longer than many other ready to use brands.
All of our Shampoos have a dilution rate of up to 10:1 (unless stated otherwise), this in combination with our great bulk rate discounts, means we can offer you great value for money!

 

Check out our handy Shampoo Guide, to help you choose the right shampoo for your dog.

 

Why use Mutneys Fragrances?

• Like our Shampoos, our Fragrances have been developed over the last 24 years within working grooming salons, so you can expect salon quality at its best.

• Our Mutneys Perfumed Fragrance Sprays are alcohol based which means that they are long lasting, quick drying and don't leave a wet or sticky residue on the coat.
The scent is rejuvenated when the coat gets wet and has been known to last as long as 2 weeks!

• We have a wide range of tantalizing Fragrances to suit any dog or personal taste. Because the scents are strong and long lasting, you need only a couple of squirts, which means a bottle of our Fragrance will last significantly longer than a cheap water-based Finishing Spray.

 

Did you know?

Mutneys have been manufacturing our own range of grooming equipment for almost 20 years, including specialist grooming Tables, Trolleys, Baths, Control Posts and Drying Cabinets.
The products in our range are all made to order and handcrafted at our Shropshire premises by our experienced engineers, with all parts responsibly sourced from British companies wherever possible, because of this many of our products can be custom built to your specifications.
We can build you something from scratch or we can adapt our designs to incorporate your requirements, whether you want to colour match with your salon or even if you need your equipment to fit in a certain space.
If you'd like to discuss an idea with us, feel free to give us a call and we can provide you with a quote.

 

We also now have an external Sharpening and Servicing Department, which is now handled independently by our former engineer Harry Roberts at HRE. You can still send through your equipment, to the Mutneys address and HRE's experienced engineer will do his utmost to get your equipment back into its best possible condition.

 

A little bit about us...

Mutneys Professional Pet Care have been manufacturing and supplying high quality, professional grade grooming equipment for almost 25 years. The business was started by Jamie & Stephanie Roberts, who had both been brought up with dog grooming and wanted to start a company that truly believes in providing Groomers with quality products and advice. Today we are still supplying the best products available and we pride ourselves on our high level of customer service. A member of our knowledgeable and friendly team is always on hand to answer any questions that may come up along the way.

We manufacture many of our products at our premises in Shropshire and also work tirelessly to source high quality products, which are also made here in the UK, exclusively for you and your pets! All this adds up to a range that you can be sure will live up to the job of professional grooming.

OVERALL A GREAT CHOICE FOR SALONS!

 

Mutneys Professional Pet Care are proud members of the Pet Industry Federation and the Pet Suppliers & Manufacturers' Association.

We hope that you enjoy our website and find it helpful and informative. If you would like any more information on the products and services available from Mutneys, we are always at the end of the phone - 01948 841 470 or an email - sales@mutneys.com

 meetthemutneysteambutton

 

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