Clipper_Brands_Mutneys_Service_Dog_Grooming_Servicing

Clipper Service

Name: Clipper Service
SKU: 12568
Availability: InStock

Categories: Clipper Maintenance, Sharpening and Servicing Tags: Clippers, Mutneys

£28.00 Inc. VAT

FREE Click & Collect from Mutneys HQ

Address: Mutneys Professional Pet Care Ltd, Unit D11, Rosehill Ind. Est., Rose Hill Road, Market Drayton, Shropshire. TF9 2JU.
Same day collection if ordered before 11:30am (Monday – Thursday). Subject to variation if ordering manufacturing items.
Please click here for more info about how to find us.

FREE Standard Delivery on orders over £100 (incl. VAT)

Delivery up to 7 working days.
Sent via Royal Mail 24H / 48H Tracked or DHL Next Day service.
Mainland UK only.
Excludes palletised orders.

Standard Delivery (up to 7 working days) – £2.95 – £6.95 depending on items ordered.

For all orders under £100.
Delivery will be calculated when you have entered a shipping address.
Sent via Royal Mail 24H / 48H Tracked or DHL Next Day service.
Mainland UK only.

Express & Insured Delivery (2-3 working days from dispatch) – £9.95 or just £5.95 to upgrade if spending over £100

Sent via Royal Mail Special Delivery or DHL Next Day.

Pallet Delivery (Delivery time variable) – £70.00 – £120 depending on items ordered & service required

Sent via an Economy Service through a private logistics company.
Please note: Express service is available but rates can vary. Please contact the sales team directly if you would like express pallet delivery on +44 (0)1948 841470.

Delivery

Please contact us or see the website delivery & returns section for current shipping charges.
Orders outside the UK mainland may be more, please be aware that should the website allow you to process the order and you are outside mainland UK, we will have to contact you to make an additional delivery surcharge payment.
We aim to ship all orders as soon as possible and for the products to reach the customers within 3 – 5 working days. However sometimes this may not be possible due to stock or staff holidays. We will endeavour to inform customers of any delays in shipping their orders ASAP.
Many of Mutneys manufactured products are bespoke and may take longer to ship. Our lead time for these items is approximately 4 – 6 weeks. We can provide you with an approximate delivery time at the point of order.
If your items do not arrive within 10 working days of order, please notify us immediately, so that we can rectify the situation.
Any goods that arrive damaged must be signed for as damaged, or photographs must be provided in order to receive a replacement or refund.
Damaged or faulty goods or errors within the order must be reported within 2 working days of delivery.

Disclaimer

Mutneys Professional Pet Care Ltd. accepts no liability for damage or loss caused by the misuse, negligence, alterations or repairs of any of our products.
Product defects resulting from misuse, negligence, alterations or repairs, abnormal working conditions, general wear and tear and wilful damage will not be covered under any guarantee.
Mutneys Ltd. is not liable for compensation due to delays in orders.
All products remain the property of Mutneys Ltd. until full payment has been received.
Errors & omissions accepted.

Returns

For general item returns – If you would like to return any products to Mutneys Ltd., please advise us within 7 days and return the products within 14 days. A re-stocking fee of up to 15% may be applicable.
Once returned to us in a re-sellable condition (eg. un-used and in the original packaging) we will either exchange, credit or refund the item excluding postage.
To make things as smooth as possible please call on 01948 841 470 or email us at customerservice@mutneys.com to arrange what action you would like taking.
Mutneys Ltd. is not liable for the return postage or postage on exchanged products.
For damaged or faulty item returns – Damaged or faulty goods and errors within the order must be reported with 2 working days of delivery and/or signed for as damaged.
To make things as smooth as possible please call on 01948 841 470 or email us at customerservice@mutneys.com to arrange what action you would like taking.
Once returned to us we can take the appropriate action to rectify the situation as quickly as possible.
All refunds will be made to the price paid at the point of order and in the same method that payment was made to Mutneys.
These rules also apply to manufactured items.

Manufacturing

Factory sizes are approximate.
Some manufactured items are made to order, so will often take longer to deliver than normal stock products. We will provide you with an approximate lead time if required, at the point of order.
Full payment or a suitable deposit will be required when an order is placed, before we will commence the manufacturing process. If a deposit is provided, then full payment will need to be made before your order will be delivered.
Specially customised orders will normally take longer than our usual manufacturing lead times; we will provide you with an approximate lead time, at the point of order. Full payment or a deposit is required to be paid on these items also.
If you have changed your mind and would like to cancel your manufacturing order, either before or after the item has been built for you, you can do so, but either your deposit or a 20% fee will be charged on full payments and will not be refunded.
If you would like to return your manufacturing order, then the same rules apply as any other returns (see returns section above).

Warranties

Many of our products are covered under the manufacturers’ guarantees and therefore we have little control over warranty product replacement/repairs.
Warranties will be void if items are altered, amended or repaired by unauthorised persons.
Consumable parts are not normally covered under a warranty. Consumable parts are defined as parts that degrade over time or use. For example clipper cables, carbon brushes etc.
Postage is still payable on warranty exchanges & repairs.
Action taken is at the discretion of the supplier.
Proof of purchase is required.

Please note:

When sending your equipment to us, please include a note with contact information & details of any problems your equipment may have. Thank you.
Any other items in your basket, along with your pre-paid sharpening/servicing, will be shipped with your equipment and not separately, if you need any items sent urgently please contact us on 01948 841 470 or email sales@mutneys.com and we can arrange this.
Parts for Oster Clippers are currently unavailable, please contact us if you have any queries regarding your clipper.

Clipper service – £28.00 (includes PAT testing) TRIMMER SERVICING NOT AVAILABLE

We know that your equipment is vital to your business – it’s the tools of your trade! That’s why we have developed a unique sharpening and servicing process, to ensure your equipment can work as hard as you do.

How it works…

We accept sharpening and servicing orders via post, collection or in person at Mutneys HQ. Regardless of which delivery method you would prefer, please include a note with your contact details or a completed sharpening form.

We accept payment either:

Online (if any extra parts are required, we will give you a call)
Over the phone after your equipment has been sharpened / serviced

1. Add the service(s) you require to your basket ₍_{Skip if you would prefer to pay after sending your equipment to us)}

2. Pay through our secure website ₍_{Skip if you would prefer to pay after sending your equipment to us)}

3. Securely package up your equipment and post it to us at:

Mutneys Ltd – Sharpening Dept
Unit D11 Rosehill Industrial Estate
Rose Hill Road
Stoke Heath
Market Drayton
Shropshire
TF9 2JU

Please ensure that you include a note inside with your name, address and order number (if payment has been made online) or you can download, print and complete our sharpening form. _{(we always recommend using a tracked postal service to send your equipment to us)}

We will also require you to send a fully charged battery if you are sending a pair of cordless clippers in to us.

4. Our highly qualified engineers will sharpen / service your equipment with our state-of-the-art automated machinery. If there are any extra parts required or if you prefer to pay after servicing, we will contact you to inform you and arrange payment. All new parts are chargeable; however, we will contact you if parts are required before carrying out the work.

5. Once your equipment is ready to be returned, we will securely package your items & ship them to you via a tracked and insured service.

Turnaround Time

Our usual turnaround is 5-7 working days from when your equipment arrives to us and is booked into our Sharpening department.

Priority service is available for an additional fee of £5.00. This is not per item. Priority service is a flat rate not subject to the number of items you send to us. If you would like priority service, please call us on 01948 841470 to make a payment of £5.00 over the phone or add it to your online order here.

If you need your equipment back by a specific date, please call us on 01948 841470 or email us at sales@mutneys.com and we can advise you and make any special arrangements.

If you have not pre-booked your clipper servicing online, there will be a return postage (tracked & insured) charge of £9.95.