Hi there everyone. My name is Stephanie Roberts and I’m the director and co-founder of Mutneys Professional Pet Care Products. Mutneys was set up over 25 years ago by me and my husband Jamie and throughout all that time – from dining room table to where we are today – we have always put the needs of our customers and staff at the heart of everything that we do. We aim to be part of the dog grooming community and not just the place you contact for supplies and equipment. We offer advice…
Read more…Tag Archive: customer service
- August 9th, 2021 in News & Blogs
- June 23rd, 2021 in News & Blogs
Hi everyone. My name is Jodine Ashford but everyone knows me as Jo. I’m the latest recruit to the Mutneys team and I’m looking forward to getting to know you all. I joined Mutneys three months ago in an admin/sales representative role. I’m most likely to be the person you speak to when you call in and I’m really enjoying chatting to you all as I help with your order and invoicing queries. Before I came to Mutneys I was the sales manager with the publication Wrekin News and before that I…
Read more… - May 12th, 2021 in News & Blogs
Hello everyone. Let me introduce myself. I’m Jamie Roberts, Director and Co-Founder of Mutneys Professional Pet Care Ltd. My wife Stephanie and I set up the company over 25 years ago originally working from our dining room table. We are very proud of the way the company has grown and now we have our own premises, 5,000 square feet of warehouse space and 12 employees. But we have also worked hard at keeping a family feel at Mutneys and making sure that the whole team is as knowledgeable about…
Read more… - March 25th, 2021 in News & Blogs
Hi everyone. My name is Charlotte Martin. I’m 19 and I started working at Mutneys six months ago after qualifying from Reaseheath College. I was at the college for two years on an animal management course and I’m now really enjoying working as part of the Mutneys team. I live on our family farm nearby so I’m used to hard work and being involved in a family business. I work alongside Faye in the warehouse as a warehouse operative making sure that all your Mutney orders are selected, packed…
Read more… - February 17th, 2021 in News & Blogs
Hi everyone. My name is Faye Gregory and I’m 21 years old. I work as the warehouse operative here at Mutneys making sure all your orders are correctly selected, packed and parcelled off to you. I work along side Charlotte. We work well together as a team and have a good friendship which makes the job even more enjoyable. I joined the team around six months ago after studying animal management at Reaseheath College, Nantwich. I saw the job advertised and decided to apply. I had a Zoom…
Read more… - January 11th, 2021 in News & Blogs
Hi everyone. My name is Lyle McCulloch and I’m 27-years-old. You’ve probably already spoken to me as I deal with most of the telephone calls to the office. I really enjoy speaking to all you customers, hearing your stories and guiding you to the best Mutneys product for your needs. I’ve only been here nine months but every day is different. I’m kept busy talking to new and existing customers, dealing with any returns and I’ve just taken over running our sharpening service – so it…
Read more… - December 8th, 2020 in News & Blogs
Hello there. My name is Lauren Jones and I’ve been part of the Mutneys’ family for the past five years since I was 19. I handle all our international orders from start to finish – we send our Mutneys products far and wide including Sweden and Finland. I also deal with all the sales emails and invoicing, so you’ve probably already heard from me at some point. I’m really proud of coming up with the idea for our brand ambassadors partnership. We’ve all been really pleased with how…
Read more… - July 31st, 2020 in News & Blogs
Hello all – I’m Louise Lamb and I’ve been working for Mutneys for the past eight years and it’s been eight years I would not have missed for the world. I think the tone was set right from the start when I first came for my interview. I had worked in customer services in big corporate offices for all my working life and I was attracted by the chance of flexible working and family friendly hours in a family-run company like Mutneys. I have two children and love dogs so it seemed…
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